Patient and Public Involvement
Patient and Public Involvement aims to improve services for patients going through care from pre-admission to discharge and beyond by:
- Making it easier for patients, carers and visitors to get their voices heard through listening to real time feedback complaints and claims
- Facilitating the access of Patient Information material to the staff, patients and public
- Deescalating complaints and claims wherever possible
- Working with Divisions to positively learn from errors and demonstrate continuous improvement and learning
- Using patient survey details results to support divisions to deliver their Divisional plans focused on patient feedback.
We are gaining real time feedback from the public and patients including:
- Comment boxes in patient areas
- Patient tracker hand held devices
- Integrated Patient Liaison Service
- Concierge Service
- Hospital discharge follow up
- Customer care training
- Development of the patients' charter.
In addition we are developing patient information standards through:
- Ensuring all patient information complies with agreed trust standards and is processed through the Editorial Board
- Reviewing all patient information material every 2 years
- Making patient information available via the web site and intranet
- Feedback information from NHS choices
- Undertaking annual audits on patent information material
For more information please contact Debbie Jackson on 0161 291 5993 or debbie.jackson@uhsm.nhs.uk.