Your Care

Here at UHSM our first priority is to provide our patients with first-class care, and ensure that they are at the centre of everything we do. The links below explain in depth what we do, and what we expect in return.

We promise patients:

• The highest quality of care within a clean environment

• Equality, dignity and respect regardless of age, race, religion, gender or sexual orientation

• We will listen and act on peoples’ views and needs

• The opportunity to attend religious services and have pastoral support 

• Confidentiality and secure management of personal records and data

• The choice and opportunity to be involved in research

We expect that all patients and their carers/relatives will:

• Ask a member of staff if they have concerns regarding treatment and care

• Help us reduce cross infection by following our important guidelines

• Be reassured that we maintain patient confidentiality at all times

• Understand that at times other patients may have priority needs

• Tell us of changes of address and, where possible, keep appointments

• Not be abusive or violent to any other patient or member of staff

• Support the Trust’s no smoking policy