Performance

Our performance is measured by a set of local and national performance measures relating to patient safety, patient experience and the quality of our services. These standards help us to monitor how well we are performing and allow us to improve the care we provide to our patients.

A&E Performance Data

AE Clinical Quality Standards were introduced in April 2011 to present a comprehensive and balanced view of the care delivered by emergency departments (A&E). They are designed to accurately reflect the experience and safety of patients, and the effectiveness of the care they receive. Data from all acute NHS Trusts is published by the Health and Social Care Information Centre (HSCIC), usually with a three month delay.

Board Papers, Plans and Strategies

Every year we produce a number of statutory reports and plans that give information about our Trust, an overview of our performance, our priorities and where we spend our money. This information can be found in our plans and strategies and board papers.

Quality Accounts

A Quality Account is a report about the quality of services provided by the Trust. The reports are published annually, and are available to the public. You can also find the latest quality accounts here.

Care Quality Commission (CQC)

The CQC is the independent regulator of all health and social care services in England. They regulate, check and inspect our services. The Trust has recently had an inspection and the results have been published on the CQC website.

Patient Lead Assessment of the Care Environment (PLACE)

PLACE is a system for assessing the quality of the patient environment. The assessments take place every year and see local people go into NHS hospitals as part of teams to assess how the environment supports patient’s privacy and dignity, food, cleanliness, general building maintenance and dementia. It focuses entirely on the care environment and does not cover clinical care provision or how well staff are doing their job.

PLACE Results:

Patient Surveys

Patient surveys are important as they give patients and relatives an opportunity to provide feedback on the care and treatment we deliver. To find out more about local and national surveys please visit our patient Feedback page.

Performance Dashboard

Our Performance Dashboard provides an overview of how well we are performing. This is updated each month and provides information about the current and year-to-date performance. You can see the dashboard each month in our Board Papers.

Publication of Consultant Treatment Outcomes

NHS England is committed to making more information available about how services and professionals are performing. On NHS Choices you’ll find links to information about individual consultants in a number of clinical areas. You can look at their results for a range of operations and treatments to help you make decisions about your care.

Summary Level Mortality Indicators (SHMI)

The Summary Hospital-level Mortality Indicator (SHMI) reports on mortality at trust level across the NHS in England. To find out more visit the Health and Social Care Information Centre website.

Keeping our Patients Safe

Our commitment to you section of our website includes information on a variety subjects relating to the safety of our patients.

Safer Staffing

Guidance issued by NHS England and the Care Quality Commission states that every hospital ward must now publicly display details of planned and actual staffing levels. We report data to NHS England on a monthly basis which can be found on NHS Choices.

Open and Honest Care at UHSM

We are one of a number of NHS organisations who want to be open and honest with our patients.

Safeguarding

Safeguarding means protecting peoples’ health, wellbeing and human rights, and enabling them to live free from harm, abuse and neglect. At UHSM safeguarding is an integral part of our service enabling us to provide high-quality care for our patients.

Infection Prevention

UHSM takes the prevention and control of infection very seriously and it has a dedicated infection prevention team, which is taking a proactive approach to prevent infections becoming established in the hospital.

Sign up to Safety

Sign up to Safety is a national patient safety campaign designed to help the NHS improve the safety of patient care. The aim of the campaign is to make improvements and create a supportive, open and transparent environment for patients and staff.

NHS Choices

NHS Choices website provides patients with information about health and wellbeing. It also allows Patients to feedback and score the treatment they receive from individual hospitals. Click to see feedback about Wythenshawe Hospital and Withington Community Hospital.