Patient experience

patient-care

We aim to provide the highest standards of care to all our patients. We welcome any feedback you can give us to improve our services and aim to resolve any issues or concerns you raise as soon as possible

Our Patient Experience Team incorporates the Patient Advice and Liaison Service (PALS) and our complaints team. We provide information, advice and support to help our patients, their families, carers and visitors to the Trust. UHSM welcomes your comments both good and bad and we will be happy to try and help whatever your concern.

All of the team have experience in resolving concerns and we offer a confidential service. We will work with you to ensure that you are informed of the options available to you and help you find a way to resolve your issue. This may involve giving you information about external services or agencies.

PALS

For more information including how to access the Patient Advice and Liaison Service (PALS) please visit our PALS page.

Complaints

If you are unable to resolve an issue informally we can offer advice on our complaints process. Please visit our complaints page for more information.

What if I don’t want to complain but want something done?

If possible, tell a member of staff as soon as you are aware of the problem. Often they can sort out your problem straight away or provide information, clarification or advice to help you decide what to do.  Alternatively contact the Patient Advice and Liaison Service (PALS) Team.